Frequently Asked Questions - Neon Led Lights
Why should I choose a LED neon light made by Echo Neon?
We take pride not only in being the first LED neon sign brand in the U.S., but also in being hands on and involved in every process and design to guarantee quality.
All Echo Neon LED neon lights are handcrafted and eco-friendly. All our products are responsibly made and made to last:
Unbeatable Price – Echo Neon has been offering the most affordable neon sign without compromising quality as we make them from our own studio instead of reselling from other manufacturers.
Durable & Efficient – Stainability is sexy! That’s why all Echo Neon signs are made with high quality PVC and energy efficient LED modules. Our LED neon signs have 30,000+ hours lifespan.
Safe & Lightweight – Made with the best quality materials you can get on the market, our LED neon signs are child-safe and eco-friendly. Our led neon lights are very lightweight making them perfect for weddings, home decor, events and personalized gift ideas. These are portable and easy to carry.
Easy to Install – All our LED neon signs are pre-assembled, pre-wired and ready to use. Every of them comes with acrylic backboards which are laser cut to the exact shape of its respective letter. This includes pre-drilled eyelets that make hanging/mounting it on a wall or other surface simple.
Our glass neon signs are available in two different backboard types: direct-to-wall (no backing) and pre-mounted(with backing). Direct-to-wall neon signs come in multiple parts and need to be assembled directly on the wall. Pre-mounted neon signs come with a pre-assembled acrylic backboard and ready to use. If you prefer hanging the sign with a cord/chain, then we will leave holes on the top of the acrylic backing.
General Questions
What materials are the signs made with?
All Echo Neon signs are made with high-quality PVC, high optical acrylic and energy efficient LED modules. Our LED neon signs are child-safe and eco-friendly.
Are they heavy?
LED neon lights are super light! Most Echo Neon signs weigh 5-10 lb on average, including the acrylic backboard, which means you can effortlessly hang them on your wall.
Will the sign buzz or make other noise?
Absolutely not. All of our signs are silent, which makes them perfect additions to any room in the house.
What colour can I choose?
We have a total of 18 brilliant colours of neon to choose from, including RGB switchable colour and RGB dynamic colour that are exclusively at Echo Neon. Check out more example photos of different colours on our WORKS page and Instagram @echoneonstudio.
Is hanging up the led neon sign easy?
Our neon signs are specially designed to make the installation as intuitive as possible. All custom neon signs are pre-assembled, pre-wired and ready to use. Every sign we create comes with acrylic backboards which are laser cut to the exact shape of its respective letter. This includes pre-drilled eyelets that make hanging/mounting it on a wall or other surface simple.
What are the cords like?
Our neon signs all come with a 1.5-2 silver clear cord plus a 1 meter black cord from the wall adaptor with a plug and a switch.
What is the LED neon tube attached to?
Our signs come with high-quality acrylic backboard. Clear acrylic backboards are less noticeable than other materials, creating a clean and modern look. The backboard colour can be clear, metallic, solid colour, or UV printed with an image.
How long will the led neon light work?
The average life expectancy is 30,000-50,000 working hours.
Can I use my new LED neon sign outdoors?
Our standard LED neon signs are designed to be indoor use, but they are perfectly fine to use outdoors at events and parties when they do not get wet.
We can create beautiful outdoor neon signs on request. Please select “Splash-Proof treatment” on the CUSTOMIZE page or contact us with your requirements.
A splash proof treatment allows you to set your sign outdoor on rainy days. However, we do not recommend setting your sign outdoor without an overhang permanently.
Order
How long does custom sign creation take?
Production usually takes 5-7 business days and shipping takes another 4-6 business days. If you need to rush your order, please consider choosing the expedited shipping option at checkout. Echo Neon offers FREE standard shipping on all custom neon sign orders.
How do I track my order status?
Yes! Please check your order status here.
Does my sign come with a warranty?
Absolutely! All of our signs come with a 12-month warranty on electrical components. If you have any issues with your lights, please let us know as soon as possible!
Shipping
Do you ship to my country?
We currently ship all of our LED neon sign products to the United States, Canada, the United Kingdom, Australia, all South American countries, and most countries in Europe. To ensure their proper function, each one is constructed with a suitable plug and a 110-240 V AC adapter.
What type of packaging do you use to ship the signs?
We take the utmost care to make sure your neon sign gets you in great shape. Each one is shipped with sufficient bubble wrap inside a corrugated cardboard box.
What should I do if my sign arrives with damage?
Unfortunately, we cannot control everything that happens once your custom LED neon sign leaves our facility. If you receive a damaged or broken sign, contact us right away via email. Take photos of the breakage to show us what happened, and we always happy to help you satisfy your sign needs as quickly as possible.
