Frequently Asked Questions - Neon Led Lights

Why should I choose a LED neon light made by Echo Neon?

LED Neon light is a perfect solution to glass neon. All Echo Neon LED neon lights are handcrafted and eco-friendly. The following reasons for Echo Custom Neon lights justify our claim:

Unbeatable Price – We are the first LED neon sign marker in the U.S. market and we offer the most affordable and reasonable price.

DurableDurability: Lighter than glass neon, Echo neon light uses a technology that is lighter as well as stronger compared to the conventional one. They have 60,000+ hours lifespan.

Energy Efficient – Echoneon signs are energy-efficient, economical and ecologically friendly. Much lower energy consumption than glass neon.

Safety – Our Echo Neon Custom LED signs are made up of high quality PVC and LED. Also, the LED lights don’t get heat up so you can be sure of complete safety while using our customized Neon LED lights.

Easy to Install – Our signs all come with a contour cut acrylic backing which includes pre-drilled holes that makes hanging/mounting it on a wall or other surface simple.

Super Easy InstallationThe Echo Neon LED lights are pretty easy to install as they are presented as ready-to-use holes. So, you can easily hang them or mount

Lightweight -Echoneon Studio neon lights are very lightweight making them perfect for weddings, home decor, events and highly individual gift ideas. These are portable and easy to carry as well.

General Questions

Is Echo Neon still Making and Sending Neon Signs Amid the COVID-19 Crisis? 

Absolutely! Echo Neon team is working with best-practice social distancing with the majority in home-based offices where they are more than happy to reply to all your questions and fulfill your online orders. Your neon sign might take a little bit longer to reach you during this challenging time so please let us know if you need it by a specific date before you order and we can advise accordingly.
The Echo Neon team would like to thank you for your orders and support during this difficult time and hope to help you create something special.

What materials are the signs made with?

All Echo Neon LED neon signs are made of sturdy PVC, and bright, efficient LED lights, which is child-safe and will not shatter like glass. LED lights use 95% less energy than other light sources. These eco-friendly signs do not use toxic gases or heat up to dangerous levels.

Are they heavy?

LED neon is super light! Most Echo Neon signs weigh 3-5kg on average, including the acrylic backboard, which means you can hang them on your wall without concern.

Will the sign buzz or make other noise?

Absolutely not. All of our signs are silent, which makes them perfect additions to any room in the house.

What color can I choose?

We have a total of 18 brilliant colors of neon for choice, including newly launched RGB switchable color and RGB dynamic color. Check more example photos of different colors on our WORKS page and Instagram @echoneonstudio.

Is hanging up the led neon sign easy?

Yes. Every sign we offer comes with a contour cut acrylic backing which includes pre-drilled holes that makes hanging/mounting it on a wall or other surface simple. Please contact us if you would like the backing in a certain shape or color.

What are the cords like?

Our neon signs all come with a 1.5-2 meter silver clear cord plus a 1 meter black cord from the wall adaptor with a plug and a switch.

What is the LED neon tube attached to?

Our signs come with a laser-cut acrylic backboard. It is contoured and nearly invisible or it can be cut in a desired shape. The backboard color can be clear, metallic, solid color or UV printed with an image.

How long will the led neon light work?

The LED bulbs we use for custom signs are exceptionally long lasting when compared with traditional bulbs or gas-based neon signs. The average life expectancy is 60,000 working hours or over six years.

Can I use my new LED neon sign outdoors?

Our standard LED neon signs are designed to be indoor use, but they are perfectly fine to use outdoors at events and parties when they do not get wet.
We can create beautiful outdoor neon signs on request. Please select “Splash-Proof treatment” on the CUSTOMIZE page or contact us with your requirements.

A splash proof treatment allows you to set your sign outdoor on rainy days. However, we do not recommend setting your sign outdoor without an overhang permanently.

Order

How long does custom sign creation take?

• Standard shipping – 2 to 3 weeks from order date ( 5-7 business days of production + 6-8 business days of shipping)
• Expedited shipping – 2 weeks from order date (4-6 business days of production + 2-4 business days of shipping)

How do I track my order status?

Yes! Please check your order status here.

Does my sign come with a warranty?

Absolutely! All of our signs come with a 12-month warranty on electrical components. If you have any issues with your lights, please let us know as soon as possible!

Shipping

Do you ship to my country?

We currently ship all of our LED neon sign products to the United States, Canada, the United Kingdom, Australia, all South American countries, and most countries in Europe. To ensure their proper function, each one is constructed with a suitable plug and a 110-240 V AC adapter.

What type of packaging do you use to ship the signs?

We take the utmost care to make sure your neon sign gets you in great shape. Each one is shipped with sufficient bubble wrap inside a corrugated cardboard box.

What should I do if my sign arrives with damage?

Unfortunately, we cannot control everything that happens once your custom LED neon sign leaves our facility. If you receive a damaged or broken sign, contact us right away via email. Take photos of the breakage to show us what happened, and we always happy to help you satisfy your sign needs as quickly as possible.