Shipping and Returns

Shipping

Echo Neon Studio provides the shortest turnaround time in the UK neon sign market!

• Standard delivery – 2 to 3 weeks from order date ( 5-7 business days of production + 6-8 business days of shipping)

Custom neon sign: £38

Pre-designed neon sign: £18  

Neon Lamp: £18

• Expedited shipping – 2 weeks from order date (4-6 business days of production + 2-4 business days of shipping)

Custom neon sign: £78

Pre-designed neon sign: £28

Neon Lamp: £28

Returns

Echo Neon offers returns and refunds for faulty products only. Echo Neon will make every effort to resolve the issue and may fix, replace, refund, or partially refund the product. The final resolution for faulty products, including refunds for shipping, is decided on a case by case basis depending on the source of the fault.

All our pieces are made by hand to order, meaning each design is as unique as you! For custom pieces, cancellation or returns can not be accepted 24 business hours after payment submit. All sales are final once placed on the website.

Warranty

Echo Neon indoor products come with a 12-month warranty on electrical components when used appropriately. Echo Neon splash-proof products come with a 3-month warranty on electrical components when used appropriately.

Resolution for faulty signs will be dependent on the source of the fault and will be determined between Echo Neon and the customer.

Returns Procedure

Cancellation or returns on custom orders can not be accepted 24 business hours after payment submit.

Please contact us at cs@echoneon.com to briefly explain which products you wish to return and why, attaching a short video and photos of your sign. Please note that we require a video for diagnostic and quality purposes. We will be in touch to resolve the issue within 2 business days.

If a return has been agreed please note that the faulty item must be returned in its original condition with all of its original packaging.

If a return has been agreed the faulty item must be returned for inspection by Echo Neon within 14 days after delivery.

If a full or partial refund has been agreed, Echo Neon Studio will let you know when you can expect to receive the refund.