custom neon signs frequently asked questions
Shipping & Returns
Shipping and Returns
Shipping
Echo Neon Studio provides the shortest turnaround time in the UK neon sign market!
• Standard delivery – 3 weeks from order date ( 8-10 business days of production + 6-8 business days of shipping)
Custom neon sign: Free
Pre-designed neon sign: £15. Free on two or more
Neon Lamp: £15. Free on two or more
• Expedited shipping – 2 weeks from order date (6-8 business days of production + 2-4 business days of shipping)
Custom neon sign: £80
Pre-designed neon sign: £25
Neon Lamp: £25
Returns
Echo Neon offers returns and refunds for faulty products only. Echo Neon will make every effort to resolve the issue and may fix, replace, refund, or partially refund the product. The final resolution for faulty products, including refunds for shipping, is decided on a case by case basis depending on the source of the fault.
All our pieces are made by hand to order, meaning each design is as unique as you! For custom pieces, cancellation or returns can not be accepted 24 business hours after payment submit. All sales are final once placed on the website.
Warranty
Echo Neon indoor products come with a 12-month warranty on electrical components when used appropriately. Echo Neon splash-proof products come with a 3-month warranty on electrical components when used appropriately.
Resolution for faulty signs will be dependent on the source of the fault and will be determined between Echo Neon and the customer.
Returns Procedure
Cancellation or returns on custom orders can not be accepted 24 business hours after payment submit.
Please contact us at cs@echoneon.com to briefly explain which products you wish to return and why, attaching a short video and photos of your sign. Please note that we require a video for diagnostic and quality purposes. We will be in touch to resolve the issue within 2 business days.
If a return has been agreed please note that the faulty item must be returned in its original condition with all of its original packaging.
If a return has been agreed the faulty item must be returned for inspection by Echo Neon within 14 days after delivery.
If a full or partial refund has been agreed, Echo Neon Studio will let you know when you can expect to receive the refund.
FAQ
Frequently Asked Questions - Neon Led Lights
Why should I choose a LED neon light made by Echo Neon?
We take pride not only in being the first LED neon sign brand in the U.S., but also in being hands on and involved in every process and design to guarantee quality.
All Echo Neon LED neon lights are handcrafted and eco-friendly. All our products are responsibly made and made to last:
Unbeatable Price – Echo Neon has been offering the most affordable neon sign without compromising quality as we make them from our own studio instead of reselling from other manufacturers.
Durable & Efficient – Stainability is sexy! That’s why all Echo Neon signs are made with high quality PVC and energy efficient LED modules. Our LED neon signs have 30,000+ hours lifespan.
Safe & Lightweight – Made with the best quality materials you can get on the market, our LED neon signs are child-safe and eco-friendly. Our led neon lights are very lightweight making them perfect for weddings, home decor, events and personalized gift ideas. These are portable and easy to carry.
Easy to Install – All our LED neon signs are pre-assembled, pre-wired and ready to use. Every of them comes with acrylic backboards which are laser cut to the exact shape of its respective letter. This includes pre-drilled eyelets that make hanging/mounting it on a wall or other surface simple.
Our glass neon signs are available in two different backboard types: direct-to-wall (no backing) and pre-mounted(with backing). Direct-to-wall neon signs come in multiple parts and need to be assembled directly on the wall. Pre-mounted neon signs come with a pre-assembled acrylic backboard and ready to use. If you prefer hanging the sign with a cord/chain, then we will leave holes on the top of the acrylic backing.
General Questions
What materials are the signs made with?
All Echo Neon signs are made with high-quality PVC, high optical acrylic and energy efficient LED modules. Our LED neon signs are child-safe and eco-friendly.
Are they heavy?
LED neon lights are super light! Most Echo Neon signs weigh 5-10 lb on average, including the acrylic backboard, which means you can effortlessly hang them on your wall.
Will the sign buzz or make other noise?
Absolutely not. All of our signs are silent, which makes them perfect additions to any room in the house.
What colour can I choose?
We have a total of 18 brilliant colours of neon to choose from, including RGB switchable colour and RGB dynamic colour that are exclusively at Echo Neon. Check out more example photos of different colours on our WORKS page and Instagram @echoneonstudio.
Is hanging up the led neon sign easy?
Our neon signs are specially designed to make the installation as intuitive as possible. All custom neon signs are pre-assembled, pre-wired and ready to use. Every sign we create comes with acrylic backboards which are laser cut to the exact shape of its respective letter. This includes pre-drilled eyelets that make hanging/mounting it on a wall or other surface simple.
What are the cords like?
Our neon signs all come with a 1.5-2 silver clear cord plus a 1 meter black cord from the wall adaptor with a plug and a switch.
What is the LED neon tube attached to?
Our signs come with high-quality acrylic backboard. Clear acrylic backboards are less noticeable than other materials, creating a clean and modern look. The backboard colour can be clear, metallic, solid colour, or UV printed with an image.
How long will the led neon light work?
The average life expectancy is 30,000-50,000 working hours.
Can I use my new LED neon sign outdoors?
Our standard LED neon signs are designed to be indoor use, but they are perfectly fine to use outdoors at events and parties when they do not get wet.
We can create beautiful outdoor neon signs on request. Please select “Splash-Proof treatment” on the CUSTOMIZE page or contact us with your requirements.
A splash proof treatment allows you to set your sign outdoor on rainy days. However, we do not recommend setting your sign outdoor without an overhang permanently.
Order
How long does custom sign creation take?
Production usually takes 5-7 business days and shipping takes another 4-6 business days. If you need to rush your order, please consider choosing the expedited shipping option at checkout. Echo Neon offers FREE standard shipping on all custom neon sign orders.
Does my sign come with a warranty?
Absolutely! All of our signs come with a 12-month warranty on electrical components. If you have any issues with your lights, please let us know as soon as possible!
Shipping
Do you ship to my country?
We currently ship all of our LED neon sign products to the United States, Canada, the United Kingdom, Australia, all South American countries, and most countries in Europe. To ensure their proper function, each one is constructed with a suitable plug and a 110-240 V AC adapter.
What type of packaging do you use to ship the signs?
We take the utmost care to make sure your neon sign gets you in great shape. Each one is shipped with sufficient bubble wrap inside a corrugated cardboard box.
What should I do if my sign arrives with damage?
Unfortunately, we cannot control everything that happens once your custom LED neon sign leaves our facility. If you receive a damaged or broken sign, contact us right away via email. Take photos of the breakage to show us what happened, and we always happy to help you satisfy your sign needs as quickly as possible.
